Administrative Assistant III

ATA Services, Inc., is looking for full-time, enthusiastic Administrative Assistants! Please apply, we can't wait to work with you!See job detail below:Duration: 1 yearNon-exempt Hourly Rate: $20The DDS Screening and Verification Unit provides support to examiners in case development processing. The position also provides customer service to disability claimants in the state of Colorado by providing telephone switchboard support, consultative examination reminder calls, and clerical duties including checking voicemail extensions, returning claimant calls, checking the status of cases and checking data reports.The duties of the position include:Medical Provider VerificationQuery provider database via phone, provider name and location in order to accurately match claimant reported information to DDS database information for generation of medical evidence request lettersAdd case messages when there are match discrepancies Request database additions for new medical sourcesIdentify and correct issues with claim type, development time frames, and sourcesRecognize the need for additional form lettersAdd notes/reasons for not writing a source or writing a different sourceAccurately verify 22 – 27 cases per dayMulti-line switchboard coverage as neededAnswering customer phone calls, answer questions, look up claimant information, forward calls as appropriate, deescalate upset customersMedical Appointment Confirmation CallsInbound and Outbound customer calls related to the confirmation of consultative examination appointmentsAnswer incoming customer calls and address issues and add case notes or take action as necessaryOther clerical and customer service related duties as neededCompensation details: 20 Hourly WagePI4a21f73cb8fc-35196-38655922

Created: 2025-09-27