Operations Engineer

About LightGuide, Inc.Looking for your next exciting career opportunity? LightGuide, Inc. offers competitive and diverse benefits with a supportive and values driven company culture. Join our team today!Our Mission: LightGuide empowers people to build a brighter tomorrow.Our Vision: We are creating a future in which frontline workers reach their maximum potential, enabled by augmented intelligence.Our Values: Build Together, Build Smarter, Build with Urgency, Build for Sustainability, Build for AllLightGuide, Inc. is the leading projected augmented reality (AR) work instruction software platform that transforms manual manufacturing processes for companies worldwide. The projected step-by-step work instructions displayed directly on the “operating canvas” create an immersive, interactive work experience, optimizing the performance and efficiency of the human operator. LightGuide captures real-time operational metrics, enabling full digital traceability for complex manufacturing processes.The software easily adapts to specific processes and interfaces with existing manufacturing equipment and enterprise information systems. The fully integrated approach dramatically improves the standardization, throughput, and error-proofing of manufacturing processes across a wide range of industries and use cases. Today, LightGuide, Inc. works with many leading companies in the automotive, aerospace & defense, electronics, diverse manufacturing and food and beverage industries.Reports toOperations ManagerSchedule TypeOn-siteJob SummaryThis position will require experience in integrating and installing Augmented Reality systems at various customer sites. As an Operations Engineer, the holder of this position is expected to work independently integrating system components at the LightGuide, Inc. facility as well as installing and authoring comprehensive programs, while coordinating all resources for a successful implementation. This position will be based in the SE Michigan Area and will require domestic and international travel.Job ResponsibilitiesEnsuring specialized mechanical and electronic systems are properly integrated and installed, thoroughly tested in-house and fully integrated including customer training at facilitiesIntegrate, install, and troubleshoot LightGuide systems, including but not limited to: Computers and all internal componentsGraphics (i.e., Projectors, Monitors, CPU Hardware)Projectors3D VisionOther Computer Peripherals and (Nondescript) HardwareFollowing up and independently working through subtle issues for system successSending daily status reports during integrations and installations activities/projectsWork independently, with minimal direct supervision, to perform following activities, but not limited to: Coordinating Integrations, Installations, Programming, and TroubleshootingWorking at customer facilities Perform in-depth troubleshooting and investigate root cause of issues to handle client inquiries via our main support channelsManage and solve assigned cases by providing the best support solution. Reference technical documentation and aid in building internal knowledge base content where gaps may be presentTrain users, customers, and partners to use the LightGuide system effectively and efficientlyWork closely with business, engineering, and operations teams to ensure transparent communication and efficient issue resolution (i.e., Task management systems, Excel sheets, Shipping/Receiving Logs, Checklists etc.)Ensuring only qualified systems shipGeneral Building MaintenanceAble to design and build structuresBe able to independently coordinate resources at the customer level. Will oversee their jobs and installsOther ResponsibilitiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Required CompetenciesStrong PC skills with some Audio-Visual Multimedia (AVMM) and Program Logic Controller (PLC) ExperienceWork independently or as a member of a distributed teamWork independently at customer sites and interact with customers at different levelsCoordinate activities while on-site, creating individual and teamwork schedulesVerbal and written communication skillsPhysically and mentally able to install equipment: In-house and/or at customer locationsMust be able to use power tools, ladders, boom lifts, forklifts, other electrical and controls equipmentProject Management is a highly recommended skillTroubleshoot all Tier I & II and repair all LGS System deficienciesCustomer Service/Management experience required. You will interact with customers Proven Safety RecordAbility to pass a drug screenEducation and ExperienceVocational experience, Certification in a technical field, or Associate Degree in Business ScienceBachelor’s Degree in engineering or business science is a plusDon't meet every single requirement? At LightGuide, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; reach with hands and arms; stand; talk and hear; walk; sit, climb or balance; stoop, kneel, crouch or crawl; and lift or move up to fifty (50) pounds. Employees are required to use a computer keyboard and must be able to type sixty (60) words per minute.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.Be able to work on a flexible schedule, when necessary, with potential to flex hours to accommodate customer requirements. Occasional requirement to work late or during a weekend to accommodate a customer schedule or time zone. Ability to pass a drug screen may be required when applicable. Travel RequirementsMost work will be in the US; some overseas travel will be required. Must be willing to travel up to 80% of the time.DEI StatementLightGuide, Inc. values, promotes, and celebrates Diversity, Equity, and Inclusion (DE&I) and encourages all women, men, minorities, those with a disability, veterans, and LGBTQ+ individuals to apply to our open positions.Equal Employment Opportunity StatementLightGuide, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, gender, color, religion, age, national origin, disability status, genetics, protected veteran status, socio-economic status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.PIe5ddd224eb1a-35196-38624870

Created: 2025-09-27