Operations Manager | Full-Time | Enmarket Arena

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.OverviewOak View Group has an exciting opening for an Operations Manager at Enmarket Arena. The Operations Manager will manage operations in the facility from the setup of event through the end of the event; position will work with third parties to recruit, train, motivate, and evaluate all operations and housekeeping staff; coordinate communication between event department and delegate assignments; be responsible for and ensure overall upkeep of facility.This role pays an annual salary of $45,000-$55,000Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)This position will remain open until December 5, 2025.ResponsibilitiesAssume management responsibility for all services and activities involved in the operations department at Enmarket Arena and Johnny Mercer TheatreOperate Zamboni ice resurfacer, board edger and forklift, oversees ice maintenance including maintaining depth and qualityIce sheet installation / removal, including; paint, logos / decals, flooding, levelingPerform and oversee day-to-day building operations, maintenance and special projectsOversee Operations coordinator, and third party operations staffAssist event department with rider specifications, ensuring all setups are completed and set to specifications in data sheets.Oversee and monitor changeover and housekeeping crews, provide team support as requiredMaintains and oversees departmental equipment; notify VP of Events and Operations as additional equipment is needed or services are requiredProvide excellent customer service to internal and external clients to provide a positive employee climateWorks closely with VP of Events and Operations to ensure proper budgetAssist with all purchases of housekeeping supplies and safety equipment for third party vendorsPresent operations department reviews in weekly staff meetingDeliver timely and accurate information to operations staff for proper setup and breakdown of facilityTroubleshoot equipment issues, including ride on and walk behind floor scrubbers, carpet cleaners and lawn equipment.Oversee all production equipment, including maintenance and repair as necessaryEnsure preventative maintenance of retractable seating, permanent seating and temporary seatingFacilitate event load ins and load outs that are typically early in the mornings and/or late into the eveningsCommunicate in a timely fashion to the VP of Events and OperationsReceives and responds to requests from tenant or refers them to the VP of Events and OperationsWorks with third party vendors and operations managers to upkeep star dressing rooms, locker rooms and painting of interior spaces in facilitySchedules third party employees and ensures proper staffing for changeovers and event daysInteracts with other facility staff in a courteous, cooperative, and professional mannerNonessential Job Functions:Other duties and responsibilities as assigned.QualificationsBachelor's/Technical degree from an accredited college/university/school required.3-5 years' experience in facility events and operations managementRelated experience and/or training in the public assembly industry in a supervisory or management positionMust be able to work flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days.Knowledge of budget preparation and control.Proficient knowledge of Windows and Microsoft Office softwareKnowledge in a hockey facility preferred, including Zamboni and ice edgerKnowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practicesProduction experience involving concert set up, basketball, hockey, special events preferredSelf motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast paced high pressure environment with strong attention to detail and organizationAbility to work independently and as part of a teamOccasional travel may be required

Created: 2025-09-27