Customer Service Representative

Role and Responsibilities * Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc.). * Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation. * Respond to customer requests for information concerning order tracking, order expediting and product availability. * Perform order entry at both sales invoicing level and request for products from supply plants. * Notify customers of potential back orders, credit issues, order availability and any other information regarding orders. * Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. * Process all necessary paperwork for the daily operation of the sales center as required. * Delivery responsibilities as required. Including driver qualified (valid license). * Assist in unloading and loading vendor and customer vehicles. * Monitor completion of daily customer LTL shipment including UPS. * Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention. * Other duties as assigned. Qualifications * 1-3 years Customer Service experience, door industry preferred. * Attention to detail and problem solving. * Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. * Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc. * Basic math skills required. * Willingness to learn product and processes. Education * High School Diploma or GED Physical / Work Environment Requirements * Ability to stand for long periods of time in a non-climate-controlled environment. * Ability to lift up to 50 pounds.

Created: 2025-09-27