Call Center Agent

Company DescriptionAbout UsAt Reboot Staff, we specialize in delivering exceptional retail staffing solutions that empower businesses and inspire employees. With a commitment to integrity, performance, and growth, we help retailers build outstanding teams that drive results. Our mission is to redefine how retail stores operate by connecting visionary leadership with impactful execution. Join us and become part of a culture that values excellence and innovation.Job DescriptionJob DescriptionSharpcontra is seeking a professional and customer-focused Call Center Agent to join our growing communications team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and resolve issues efficiently. You will be the first point of contact for our clients and are expected to deliver top-tier service that reflects our brand values.ResponsibilitiesAnswer inbound calls and respond to customer inquiries in a timely and professional mannerMake outbound calls to follow up on customer needs or conduct surveysDocument customer interactions accurately in internal systemsResolve issues or escalate calls as needed to appropriate departmentsMaintain a positive, empathetic, and professional attitude toward customersCollaborate with team members to achieve daily performance targetsStay updated with product knowledge and company policiesQualificationsQualificationsHigh school diploma or equivalent; associate degree is a plus1+ year of experience in a call center or customer service environment preferredExcellent verbal and written communication skillsStrong problem-solving and organizational skillsAbility to multitask in a fast-paced settingProficient with computers and call center software systemsReliable and punctual with strong attention to detailAdditional InformationBenefitsCompetitive salary ($47K-$51K per year)Full-time, consistent schedule (Monday to Friday)Opportunities for internal growth and advancementSkill development and training programsSupportive and team-oriented work environmentHealth and wellness benefits package

Created: 2025-09-27