Full time front desk receptionist for medical office

We have an exciting job opportunity to join our Front Desk team as a Front Desk Agent located at SLS LUX, Miami. Under the general guidance of the Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program. Inform guests with a savvy knowledge of the hotel, its services, the city, and local ‘happenings’ • guests with confirmed or claimed reservations, walk ins, VIP guests, groups, etc. • Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries • Update and maintain the reception handover book, and pass on all guest feedback to the Manager on duty so appropriate action may be taken • Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with THE COMPANY confidentiality standards • Ensure the correct procedure and policy standards are adhered to • Ensure all necessary supplies are available for the front desk, manage par stock, and order supplies • Complete the appropriate reports and audits during the overnight shift • Comply with hotel credit policy as it relates to cash payments; account to company; third-party payments, international currency, etc. • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams. • Remain calm and alert, especially during emergencies and/or heavy restaurant activity, serving as a role model for the team and other employees. To be aware of and ensure constant compliance with all necessary operational policies including: • Food Hygiene • In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Participate in community events and ensure corporate social responsibility goals of the company are met. • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table, and any departmental-specific systems used. • Ensure confidential documents are kept in a secured area. • When disposing of confidential documents that contain any personally identifiable information, they must be shredded or pulverized. • Ensure compliance with the company’s policies and procedures. Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position. Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. It is your responsibility to report defective, damaged, or lost PPE, or equipment that does not fit properly, to your Manager. Requires the ability to lift large and heavy packages and boxes and the ability to load and unload small and large boxes as needed. without assistance and to push and pull up to 150 lbs. with appropriate equipment. Additional language ability preferred. Bachelor’s Degree preferred. High School Diploma or equivalent required • One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel • Ability to work overnight • An intermediate to proficient understanding of Computer systems such as Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook is preferred • Enter and locate work-related information using computers and/or point-of-sale systems • Ability to spend extended lengths of time viewing a computer screen • Must be able to stand or walk a minimum eight-hour shift. • Must have excellent communication skills and be able to read, write, speak, and understand English. • All your information will be kept confidential according to EEO guidelines.

Created: 2025-09-27