Lead Desktop Support Technician

Job Description: Pay Range: $27hr - $31hr Team Leadership And Coordination: Lead and coordinate service delivery teams (internal and external). Provide guidance, coaching, and support to team members. Foster a culture of continuous improvement and accountability. Reporting And Documentation: Produce regular reports on service performance, incidents, and trends. Maintain accurate documentation of processes, procedures, and configurations. Support audits and compliance activities. Continuous Improvement: Identifies opportunities to improve service quality and efficiency. Implement best practices and frameworks (e.g., ITIL, COBIT). Drive automation and innovation in service delivery. Risk And Compliance Management: Ensure IT services comply with regulatory and security requirements. Manage risks related to service delivery and business continuity. Support disaster recovery and incident response planning.

Created: 2025-09-27