Representative, Claims

Fortune Best Workplaces in Financial Services & Insurance Care Team Representative We collaborate onsite and have a hybrid work arrangement. Our Southfield office is located at: 300 Galleria Officentre Southfield, MI 48034 . Entry-level, Care Team Representative A stable and consistent work environment in an office and/or virtual setting A training program to learn how to help employees and customers from some of the world's most reputable brands. Career development and promotional growth opportunities through increasing responsibilities A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs. See what a day in the life of a Care Team Representative is like: Learn more about our Care Team: Care Team (ceros.To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused. Provide excellent customer service to external customers and internal support to an assigned team. Act as a liaison between customers and team members; Provide detailed notes on phone calls, and track and code documentation according to standard processes. Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels. Investigate customer feedback. Perform administrative tasks. Education & Licensing: High school diploma or GED required. Skills: Strong oral and written communication, computer literate - including Microsoft Office, organizational skills required PC literate, including Microsoft Office products, Windows environment. Must meet minimum typing requirements. Experience: Clerical or customer service experience or equivalent combination of education and experience preferred TAKING CARE OF YOU Entry-level colleagues are offered a world class training program with a comprehensive curriculum. An assigned mentor and manager that will support and guide you on your career journey. Career development and promotional growth opportunities A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more. APPLICATION PROCESS You will complete a recorded video interview as part of our application process. Upon completion of the video interview and application submittal, you will receive an email confirmation that your application was successfully completed. If you do not receive an email notification, please log back into your candidate account and submit your application. Our team will give careful consideration while reviewing your application and information you provided against the position's criteria. Work environment requirements for entry-level opportunities include - Computer keyboarding Auditory/visual: Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

Created: 2025-09-27