Customer Service NC-242 Agent

This is an INTERNAL POSTING open ONLY for current permanent employees of the NC Department of Revenue The major purpose of this position is to determine if an Objection and Request for Departmental Review, Form NC-242, is timely, untimely or invalid. This is a critical and time sensitive process for the Department and making proper judgement on all incoming NC-242's is paramount to following NC General Statute 105-242. The work involves reviewing tax returns, notices of proposed assessment/adjustment and related supporting documents for completeness and accuracy.    This position also answers telephone calls and processes correspondence related to tax law (corporate income and franchise, individual income, privilege, sales and use, and withholding) and account adjustments. Responsibilities of this position include, but are not limited to: * Determine the timeliness and validity of incoming NC-242's * Draft and send letters to taxpayers who filed untimely or invalid NC-242's  * Complete data exchange report(s) with Payroll Service Provider(s) * Participate on ECM projects for tax law changes, DMS system updates, and procedural changes considering and communicating to management and training teams the impact to division tasks for successful business transformation * Support telephone calls and correspondence work for five tax schedules (listed above) at the intermediate level of technical knowledge   Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. * Good communicator (both written and verbal) with the ability to express oneself clearly and concisely  * Experience applying an intermediate level of technical knowledge at NCDOR  * Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. Associate degree in Business Administration, Accounting or related field from an appropriately accredited institution, and one year work experience preferably in an accounting-related environment or an equivalent combination of education and experience. The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.   This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.   To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit.  Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.  Applicants eligible for veteran's preference should attach a copy of form DD-214.   If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.   If you have general questions about the application process, you may contact Human Resources at 919-814-1200 .  Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-605-6074.    

Created: 2025-09-27