Technical Support Engineer

About the companyBraintrust is building the modern platform for evaluating and deploying AI systems. Our mission is to help enterprises build trust in their AI by making it easy to test, monitor, and improve models using real-world evaluation frameworks. We work with cutting-edge customers in finance, healthcare, and tech who are building production-grade AI systems.About the roleAt Braintrust, we believe world-class customer support is not just a function — it’s a strategic advantage. Our customers are developers building LLM-powered applications, and they move fast. We win by helping them move faster.We're looking for a Technical Support Engineer who’s obsessed with making customers successful. Someone who will dig in, debug, escalate, build a workaround, and write a doc — all in the name of helping a customer ship. You’ll be the first line of support for developers using Braintrust, and a crucial feedback loop between our users and the rest of the company.This role blends technical problem solving, async communication, and tight collaboration with Engineering, Solutions, and Product. If you love making tools work, explaining complex things clearly, and running through walls to unblock users — we want to talk to you.What you'll doOwn and respond to technical support issues from developers using Braintrust — primarily via Slack and emailDebug API and SDK issues across Python and TypeScript codebasesReproduce bugs and work closely with Engineering to prioritize and resolve themWrite clear, friendly explanations and surface improvements to docs, guides, and error messagesHelp users design successful evaluation workflows, even when they’re unsure what’s going wrongOccasionally jump in to write a script, fix a bug, or contribute to internal tools when neededCapture and relay customer feedback to Product and Engineering to shape roadmap and prioritiesYou might be a fit if:You’ve supported technical users before (ideally developers) and know what good async support looks likeYou can write, debug, and reason through Python (bonus: TypeScript too)You’re comfortable learning and reasoning about APIs, SDKs, and tools quicklyYou take ownership of problems — even when they cross team lines — and follow through until users are unblockedYou write clearly, kindly, and effectively — especially when things are confusingYou’re curious about LLMs and excited to support tools that make AI more measurable, reliable, and trustworthyBonus points for:Experience supporting developer tools, ML infrastructure, or observability productsFamiliarity with OpenAI, Anthropic, or similar LLM APIsComfort working with datasets, evaluation metrics, or prompt engineeringContributions to support tooling, docs, or product-led growth initiativesBenefits includeMedical, dental, and vision insurance401k planDaily lunch, snacks, and beveragesFlexible time offCompetitive salary and equityAI StipendEqual opportunityBraintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr

Created: 2025-09-27