Receptionist / Administrative Assistant

Every Saturday and Sunday9a-5pPosition SummaryThe primary responsibility of this position is to answer all incoming calls and provide assistance to visitors entering the facility. The incumbent may perform additional clerical duties. The incumbent is the primary example of customer service and should always be courteous and helpful to customers on the phone and in person.Essential FunctionsManages the telephone and switchboard:Operate paging/telephone system as requiredAnswers calls timely and courteouslyDirects calls promptly and accuratelyAssists visitors upon arrival to the facility:Greets visitors upon entry to the building courteouslyAssists those visitors by giving directions or contacting the person they have come to visitEnsure all visitors/vendors sign inDemonstrates customer service skills in every interaction via phone or in person:SmilesGreets people effectivelyOffers assistanceMaintains a neat and orderly work areaDemonstrates awareness of environment and focuses attention on the front entrancePerforms other clerical duties as assigned:Assists the administrator or others with special tasks or projectsPerforms duties related to mail handling and filing as neededPrepares informational packets, brochures, etc. that are maintained in the front area for visitorsAssist with administrative duties as directed (including typical filing, posting accounts, data entry, ect)Order supplies, as directedAttend in-service education programs in order to meet facility educational requirementsBe familiar with Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation Procedures and know how to use the informationMaintain confidentiality of resident and facility records/informationProtect residents from neglect, mistreatment, and abuseProtect the personal property of the residents of the facilityOthers as directed by the supervisor or administratorLicense, Education, and ExperienceOrganized and detailed in work performanceGood communication skills with excellent self-discipline and patienceGenuine caring for and interest in elderly and disabled people in a nursing facilityComply with the Residents' Rights and Facility Policies and Procedures

Created: 2025-09-27