Help Line Representative

Help Line RepresentativeWhy You'll Want This Job:Competitive Pay: up to $25/hour based on experience 16 or 32 hour shiftsGrow in Mental Health: Perfect for those exploring careers in counseling, social work, or behavioral healthRemote or on-site work set-up options (only candidates who can attend on-site training in Framingham, MA on an immediate basis will be considered) What You'll Do:Take calls from individuals facing emotional distress or crisisListen actively, show empathy, and remain calm during intense conversationsHelp de-escalate high-stress situations and contact emergency services when neededKeep clear emotional boundaries between calls to protect your own well-beingWhat You Need:At least 1 year of experience in a call center role, handling inbound callsAbility to attend on-site training in Framingham, MA Nice to Have:Previous experience in a mental health, crisis, or support settingFamiliarity with de-escalation or counseling techniquesAny supervisory or management experience in a call center environment There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Created: 2025-09-27