Client Service Representative

Franklin Veterinary Clinic is looking to add a compassionate and skilled Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our vibrant environment means you'll work in a welcoming, positive work environment in a state-of-the-art facility and provide quality care for our patients.. As part of our team, you'll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love. Client Service Representative Franklin Veterinary Clinic in Franklin, MA $18.00-$20.00 an hour WHAT YOU'LL DO * Answer telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system * Warmly greets clients * Schedule client appointments accurately and efficiently * Prepares patient files * Receives and relays client correspondence and updates client financial records * Answers client's inquiries about basic animal care questions and routine procedures * Educates clients on over-the-counter products such as flea and tick preventions * Admits patients and handles medical records entries accurately * Prepares client invoices for services performed * Handles payment transactions * Receives and relays telephone, fax, texting messages and email messages accurately and promptly BENEFITS We're passionate about helping you reach your greatest potential - both at work and at home. As a result, our total compensation package is outstanding: * Great pay with competitive medical, dental, and vision insurance coverage * 401K with 100% company match of up to 3%, and a 50% match for the 4thand 5th% * Generous paid time off d short-term disability (long-term disability available) * Bonding leave enhanced maternity benefit Plus, special benefits to utilize for your own pet: * Pet Care: Discounts on veterinary services and products * Pet Diagnostics: Discounts on reference lab testing * Pet Food: Discounts on Purina pet foods REQUIREMENTS * Previous experience working in the veterinary or animal care field is not required, but definitely a plus! * Client service experience * High school diploma or equivalent Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions. Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose - down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families. When it all comes together with the joy of working with pets, our career opportunities are as exhilarating as climbing a toy mountain of a gazillion new squeaky balls. Employment will require the successful completion of references and background check. FOR MASSACHUSETTS APPLICANTS: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. RAREBREED VETERINARY PARTNERS AND ANY OF ITS AFFILIATED COMPANIES DOES NOT USE LIE DETECTOR TESTS AS PART OF THE APPLICATION PROCESS. Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws. Learn more about our career opportunities at: Where uncommon support partners with joy.

Created: 2025-09-27