Patient Access Assoc. I Float Full Time 1st Shift

Under general supervision, this Patient Access Associate will be responsible for various roles across multiple services areas. The Patient Access Associate Float I will cover open areas within Patient Access varying from Front Office and Emergency Department (ED) Registration. They may be required to move locations on a day-to-day basis and/or partial day. The associate coordinates and performs multiple complex functions within the Patient Access department. Utilizes judgment to interpret department policies to resolve routine to complex inquiries/patient account problems with other departments. Identifies opportunities for process improvements and offers potential solutions. Participates in meetings as a representative of the department. Serves as a resource to team members for utilization management in critical coverage areas. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children's Medical Center. Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children's STANDARDS Position Specific Role Responsibilities Registration: * Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and * Outpatient cases and Physician Practice Office appointments. * Verifies all required insurance and billing information and uses the proper payer plan codes. * Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent. * Performs pre-registration for scheduled patients and registers patients upon arrival adhering to standard department procedure. * Makes corrections and updates patient information in computer systems as necessary. * Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure. * Attempts to collect the patient liability, co-payment on all accounts at the designated collection point. Education and/or Experience Required: * Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required. Education and/or Experience Preferred: * Experience Preferred: 1-year minimum direct related experience and healthcare experience preferred. Knowledge, Skills and Abilities: Knowledge: * Intermediate knowledge of MS Word and Excel. * ADT systems and Insurance Verification systems (EPIC preferred). * Knowledge of Managed Care, referral/pre-certification/ authorization process. * HIPAA Skills: * Computer, typing, data entry. * Strong verbal & written communication skills. * Strong organizational skills. Ability to: * Handle a fast paced, high-volume environment, * Work in a team environment alongside multiple disciplines. * Provide guidance and assist in training to peers. * Have crucial conversations with others/ peers with guidance.

Created: 2025-09-27