Program support analyst

ResponsibilitiesManage Tech Enablement’s Digital Services Training CalendarSupport the development and roll-out of a Learning Management System for the Digital Services Training ProgramSetup course registrationsCommunicate with training facilitatorsUpload and update course content and materialsCreate and disseminate feedback surveysProduce reports on training statisticsAssist with developing new training curriculaManage training requests received through IT Service Management (ITSM) System and other various channels.Develop needs assessments to evaluate the organization's training needsCreate new training materials including presentations, handouts, and guidesDesign activities or lessons to teach certain technical skillsCreate new and update/customize existing course materialsSupport facilitators to ensure all virtual courses are running smoothlyAssist with inquiries in the Teams chat for virtual trainingsSupport the production of virtual and in-person training/learning eventsManage the EnableTECH Community in TeamsShare training announcements and updates with all relevant stakeholders (Chief Information Officers (CIO), end-users, Training Coordinators, Operations Leads)Monitor the Teams channel or CIO meetings to disseminate training information throughout the organization.Support the creation of knowledge articles, user guides, video tutorialsManage the help article knowledge database on the end-user self-service portalPerforms other related duties as assigned.QualificationsExcellent verbal and written communication skills.Strong presentation skills.Excellent organizational skills and attention to detail.Ability to evaluate and research training options and alternatives.Ability to design and implement effective training and development.Excellent time management skills with a proven ability to meet deadlines.Proficient with Microsoft Office Suite or related software.Knowledgeable of applicable federal, state, and local regulations #J-18808-Ljbffr

Created: 2025-09-27