Training Manager

Job DescriptionPosition SummaryBulgari Corporation of America is looking for a Retail Training Manager for the US Northwest region of our North America network. This position reports to the Director of Training, North America, and will engage in all training activities to support the assigned territory in North America.Essential DutiesAnalyze existing content, identifying learning opportunities and support team in creating necessary content to address needsUpskill sales teams on watch knowledge including high end complicationsDeploy and reinforce trainings to Store Managers and Client Advisors on Bulgari client experience, selling techniques, Jewelry / Watch / Accessory collections, brand history, and storytellingParticipate in retail coaching / in-store observation and provide feedback to Store Director and Director, Training North AmericaCollaborate on the Onboarding process of all regional retail hiresAssist in the localization of any training initiatives launched by central trainingCreate, monitor, and track store visits to support key regional initiativesPartner in the preparation of, execute and follow-up on in-store trainingsResponsible for the monitoring of all eLearning platforms for assigned marketFollow-up and build on needs analysis and action plans related to Mystery Shop and Voice of Client initiativesPerform any ad-hoc projects as required by management to support the businessCollaborate with interdepartmental committees or task forces, as necessaryKey CompetenciesMinimum of 5 years of sales and / or training in a luxury environmentExtensive watch knowledge required, supplemental certification with FHH or similar is a plusUnderstanding of competitive watch market with strong knowledge of micro-mechanicsSupplemental certification with GIA, FHH, or similar a plusKnowledge of eLearning platformsKnowledge of Microsoft Office applicationsAbility to manage departmental budget contribution and process expense reports in a timely mannerAbility to navigate various professional environments in an agile mannerAbility to travel domestically and internationally up to 50%-70% of time #J-18808-Ljbffr

Created: 2025-09-27