Veterinary Client Service Representative

Your Pet's Wellness (Bucktown) -Client Service Representative Chicago, IL Part-time Availability: flexible Weekdays from 8a-3p or 12:00p-5:15p and Saturdays (3 out of 4 is required) from 8:30a-3:15p Compensation: $16-19/hr--DOE The Veterinary Receptionist is a highly motivated person who loves animals and wants to work closely with them and their owners. They are responsible for providing high quality customer service and support to clients of a veterinary practice. They will assist clients with appointments, billing inquiries, as well as handling client concerns and complaints in a professional manner. Why work for Your Pet's Wellness? We are a progressive small animal practice, with a patient-centered philosophy. We offer a wide variety of services including preventative care, surgery, and dentistry. We offer an emotionally intelligent work environment and have a fun and friendly staff. We value each one of our employees and their individual goals and strive to maintain a drama-free work environment. Responsibilities include, but are not limited to: * Respond to customer inquiries via phone, email, and in person * Schedule appointments * Assist with the check in and check out process and verify patient information for appointments and procedures * Maintain patient records and client information * Process payments and handle billing inquiries * Maintain a clean and organized environment * Create reports and reminders for patients * Prepares health certificates, immunization certificates, lab reports, and euthanasia certificates Requirements: * Must have previous veterinary medicine experience, preferably as a Veterinary Receptionist/CSR * High school diploma or equivalent * Strong communication and interpersonal skills * Ability to multitask and work well under pressure * Basic computer proficiency * Knowledge of veterinary terminology and procedures * Ability to lift up to 50 pounds, squatting, reach, and walking throughout the day * Outstanding team skills Benefits: * 401k match * Pet care discounts * Perks at Work * Paid Bereavement

Created: 2025-09-27