Sales Associate - Optical

Job Description What would you do? - The Specifics * Greet customers in a friendly manner and ensure high quality customer service. * Meet National Vision's sales objectives. * Maintain awareness of same day service using "Ready When Promised" production board. * Ensure customers receive quality products in a timely manner. * Assist with answering phones efficiently in accordance with National Vision telephone protocol. * Ensure all customer service complaints are handled effectively and efficiently. * Review reasons for redos and implement practices to correct. Ensure quality standards are met. * Check on status and notify customers when orders are in or of any delays. * Ensure all intra-web functions are done daily including cancelled job status, backorder list and problem jobs. * Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law. * Perform insertion and removal training of contact lens as directed by management and permitted by state law. * Ensure store cleanliness policies are adhered to at all times. * Complete inventory count and replenish stock as necessary. * Ensure all visual merchandising is implemented and maintained. * Ensure that the eyeglass department is kept clean and organized at all times. * Ensure that inventory control and loss prevention procedures are followed at all times.

Created: 2025-09-27