Customer Service Coordinator (Bilingual) - $22 per Hour

Customer Service Coordinator (Bilingual) - $22 per HourWe are seeking a compassionate and detail-oriented Bilingual Customer Service Coordinator to support families in accessing critical childcare resources. In this role, you will be the first point of contact for families seeking financial assistance for childcare and will guide them through the eligibility and application process. This is a meaningful opportunity to make a lasting impact while advancing your career in social services.Why This Job is Great:Competitive Pay: Earn $22 per hourImpactful Work: Make a real difference by supporting families with essential childcare resourcesGrowth Opportunities: Receive AIRS Certification to enhance your professional skillsConvenient Work Setup: Fully remote training with a hybrid work setup in Framingham after trainingTraining Provided: Fully remote, Monday to Friday, 10 AM - 3 PM, to ensure you're ready to succeedKey Responsibilities:Assess family eligibility for childcare financial assistance and subsidy programsProvide clear, culturally sensitive information about available childcare options and local providersAccurately enter and manage data in online systems to maintain integrity and complianceSupport families in navigating complex childcare systems with empathy and professionalismCollaborate with internal teams to ensure service quality and timely supportRequirements:Minimum 1 year of experience in a Health and Human Services, Call Center, or Client Support roleBilingual fluency in English and one of the following: Spanish, Portuguese, or CreoleExperience working with diverse communities and multilingual populationsFamiliarity with intake or eligibility processes in social service settingsNice-to-Have:Prior work with childcare programs, family assistance services, or community outreachExposure to case management systems or client databasesKnowledge of Massachusetts childcare subsidy programsThere are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Created: 2025-09-27