Sportsbook Host - Sports & Social Washington

Key Responsibilities: * Host Duties: * Answer phones, take messages, and assist with reservations. * Greet guests in a friendly and upbeat manner, ensuring a positive and lasting experience. * Maintain an accurate waitlist when necessary, seating guests efficiently. * Coordinate seating arrangements to optimize guest flow and service. * Assist with bussing tables when needed to expedite seating for waiting guests. * Communicate effectively with guests and management, addressing any concerns promptly. * Ensure that the entrance and exit areas are organized and inviting. * Sportsbook Writer Duties: * Accurately process cash transactions. * Receive and process sport or parlay tickets from customers and pay winning tickets and vouchers. * Maintain and balance a till for issuing and redeeming tickets and vouchers. * Ensure the sportsbook window is neat, stocked, and ready for the next shift. * Adhere to all District of Columbia Office of Lottery and Gaming procedures. * Remain alert to unusual betting patterns and report such activities to the Sportsbook Supervisor. * Promote superior guest service by providing a positive and efficient sportsbook experience. Qualifications: * At least one year of experience in customer service, hosting, or a similar role. * Must be fluent in English; additional languages are preferred. * Ability to communicate effectively with guests, team members, and management. * Strong attention to detail and ability to multitask in a fast-paced environment. * Basic math skills for processing transactions and understanding betting information. * Must be able to work flexible shifts, including nights, weekends, and holidays. * Must be able to obtain and maintain a valid license as required by the District of Columbia Office of Lottery and Gaming. Core Service Standards: * CLEAN: Maintain a clean and immaculate venue and personal appearance. * SAFE: Create a safe and comfortable environment for all guests. * FAST: Provide fast, efficient service with accuracy, anticipating guests' needs. * FRIENDLY: Greet each guest with a friendly welcome, maintaining eye contact and a smile. * FUN: Collaborate with the team to create a fun and energetic atmosphere for both guests and staff. Physical Requirements: * Ability to stand for long periods and perform tasks that involve bending, stooping, and reaching. * Ability to lift and carry up to 50 pounds. * Ability to work in a high-energy environment, exposed to bright lights, loud noises, and alcohol. Additional Skills & Abilities: * Ability to remain focused and deliver outstanding customer service under pressure. * Strong organizational skills and a proactive approach to problem-solving. * Capability to handle sensitive information and financial transactions with accuracy.

Created: 2025-09-27