Lead Wastewater Operator

SUMMARY: The Lead Operator's duties include but are not limited to training and overseeing the daily activities of operations staff, solving complex operations problems, performing maintenance and operations activities for wastewater treatment facilities on Cape Cod and Southeastern MA, inspection and sampling of innovative/alternative (IA) systems. The position also provides assistance with work order input, implementation, and completion. DUTIES AND RESPONSIBILITIES:Ensures that service area activities support the overall operation/efficiency of water and wastewater utilities project sites within a designated geographical area.Interacts with contracted laboratories to ensure proper reporting limits and any QA/QC issuesInspection and sampling of IA systems Implementation of groundwater monitoring programsCommunicates with clients and customers related to routine technical aspects of operations and responds to inquiries.Assist with managing, materials, and supplies purchasing and inventory for the area and projects assigned Promote health and safety culture within the designated Service Area, including assisting with the carrying out of all actions to rectify issues identified by the Environmental Health and Safety group. Assist in the evaluation of operations, maintenance, and support functions within the designated area. Ensures the area's operations staff is complying with new practices and procedure developed by the area supervisors Demonstrate visible "leadership by example" utilizing participative management involving Cape Cod Region Area Operations staff, peers, and teamwork whenever possible. Interact with peers, superiors, other agencies, and civilian customers to facilitate smooth system functionParticipate in project transition including assisting in recruitment, vendor selection, etc.Confined Space Entry - Required to complete thorough training provided by NSU, with occasional use in the field.Perform other related duties as assigned by management.SUPERVISORY DUTIES:Indirectly supervises up to 4 employees within the Cape Cod Service Area operations departmentCarries out supervisory responsibilities in accordance with the organization's policies and applicable lawsResponsibilities include assistance in reviewing candidates and may involve assistance with interviewing when appropriate; planning, assigning, and directing work; assistance with appraising performance during the review process. Independently manage his/her own scheduleWork with other departments, Engineering, and contractors to coordinate successful completion of projects related to operations clients and their sites. Participate in supervisor on call rotation for the respective service area as needed Independently evaluates the operation, maintenance and performance of wastewater treatment facilities, processes, systems and equipmentReviews, and assists in the supervision and implementation of recommended improvements including analyzing and optimizing existing system designs and operating parameters, supervising performance testing and troubleshooting and resolving complex operational, equipment and instrumentation problems.Participates in the construction management of personnel in implementing changes required during facilities upgrades and startupParticipate in the development and compliance of operating policies ensuring compliance to all environmental and safety rulesCompletes reports which document plant status, equipment, operating data and operational eventsCollect data on unplanned outages and make recommendations to minimize the probability of similar eventsEnsures all equipment and processes are well maintained and functioning properlyOversee/Perform cleanup and housekeeping tasks for work area, tools, equipment, facilities, and grounds.Maintain proper operational and maintenance documents and recordsOperates equipment and processes manually and through instrument control panelsWork weekends, holidays, and be on-call on a rotating basis/schedule as neededRespond to emergencies, work additional hours to complete required tasks as/and when neededProficient in the operation and use of various hand and power toolsCarries out other duties as assignedQUALIFICATIONS:High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.Must be 21 years of age or olderNo prior wastewater experience required, but 1 year of related experience or technical training is preferred.40-hour work week: Monday - Friday, 7:00am - 3:30 pm (30-minute lunch)Must be available to work weekends and holidays as requestedOvertime as requiredAvailable for emergency situationsCertificates, licenses, and registrations:Valid MA Driver's LicenseMA Grade 4M full Wastewater LicenseComputer skills required:Proficient with Microsoft Office Familiar with LogCheck or similar e-work order software*Compensation for this position will be based on the candidate's experience and relevant licensing.*The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Natural Systems Utilities provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, NSU complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Created: 2025-09-27