Customer Service Associate II

Class Summary Job Description The Customer Service Associate II performs professional level assistance to the public in person, over the phone, or through email, assisting in maintaining the security and confidentiality of applicable information, analyzing, rejecting or approving reports, as well as assisting other law enforcement agencies with obtaining Sheriff's office reports. Essential Duties * Video viewing and redacting * Assisting with gathering documents for open record requests * Maintaining paper and electronic logs * Preparing items for storage, or destruction Knowledge of * Applicable laws, rules, and regulations as they apply to records management * Customer service principles and Research principles * General office procedures * Open Records Act * Billing procedures * Applicable federal, state and local laws, rules and regulations Public Speaking Duties * Communication * Interpersonal skills demonstrated through effective interaction coworkers, supervisors, and the general public * Sufficient skills to exchange information and accurately receive direction Other Job Requirements/Information * This job requires a public safety background which may include motor vehicle & criminal histories and fingerprinting. Grade The grade for this position is B221. Minimum Qualifications * High School Diploma or G.E.D. * Three years of customer service experience to include one year in an office setting * An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered * Valid Driver's License Preferred Qualifications in addition to the above minimum qualifications * Knowledge of laws, rules, regulations applicable to records management * Knowledge of Georgia Open Records Act For information related to position-specific essential duties, knowledge and skills, and physical requirements, pleaseclick here. Note:The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change. Additional Information: Sheriff's Office The Gwinnett County Sheriff's Office is committed to providing our community with employees who are professional, efficient, and well trained with access to the most up-to-date technology. As the demands rise, we will continue to strive to maintain the highest law enforcement standards possible. For more information about this department, please click here. Additional Information About Gwinnett County Welcome to Gwinnett County Government Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more Careers with impact Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected. Exceptional benefits Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual's total compensation. World-class community More than a million residents make up Gwinnett's diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes. Gwinnett County is an award-winning employer! * Atlanta's Healthiest Employer by Atlanta Business Chronicle * Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission * Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more! Vision Gwinnett is the preferred community where everyone thrives! Mission Gwinnett proudly supports our vibrantly connected community by delivering superior services. Values Integrity: We believe in being honest, building trust, and having strong moral principles. Accountability: We believe in stewardship, transparency, and sustainability. Equity: We believe in fairness and respect for all. Inclusivity: We believe in engaging, embracing, and unifying our communities. Innovation: We believe in continual adaptation of technology, process, and experience. Hiring Process Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below: * Hiring Process * FAQs Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

Created: 2025-09-27