Desktop Support Technician

Job Description: Responsibilities: Provide customer-facing end-user support that includes. Break-fix support for laptops, desktops, tablets, and associated hardware peripherals. IMAC support, including large-scale/bulk office moves/re-stack activities (all moves). Support for Operating System, Windows and MAC, MS Office suite, and other business applications. Proficient in imaging devices using SCCM or Intune. Access related issues with smart card, password, and security, application configuration and troubleshooting, and general inquiries. Support for the Mobility devices (IOS/iPhone/IPads). VIP and home-based office (HBO) user support. Manage the ticket queue in ServiceNow system and ensure they are resolved and closed within the defined service level maintenance. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for the provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement). Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.

Created: 2025-09-27