Veterinary Client Service Representative

Thrive Pet Healthcare is seeking a full-time Veterinary Customer Service Representative to join our growing team at Thrive Medford! We offer an AMAZING benefits package- which includes paid time off, 401k, medical/dental/vision insurance, HSA and FSA available, mental health support, parental leave, generous pet discounts, and more! Our Ideal Candidate: An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. Job Duties: * Communicating via phone, email, and in person with clients and actively listening to their concerns. * Utilizing computer information system to accurately enter client/ patient information, update and maintain medical records. * Processing client payments and invoices. * Scheduling and confirming appointments with patients. * Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies. * Educating clients on recommended products or services. * Ensuring the lobby is clean and organized. * Other administrative duties as needed. Job Requirements: * High School Diploma or equivalent. * At least 6 months of customer service experience. * Veterinary hospital experience is preferred, however not required. * Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day. Compensation negotiable based on credentials and experience with a hourly pay rate starting at $19-22/hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Created: 2025-09-27