Pathway of Hope Case Manager

Position Summary: The Pathway of Hope Case Manager is responsible for the provision of strengths-based case management and coordination of overall services offered to families through Pathway of Hope at identified Corps or social services site. The Case Manager works collaboratively with the Pathway of Hope Regional Coordinator to assure that identified family needs are addressed with the framework of a client-centered holistic approach.Essential Responsibilities:Deliver the full range of Pathway of Hope individualized services for a minimum of 16 families annually.Conduct pre-screening and intake of participants using specified assessment tools. Families must meet low-income guidelines.Provide linkage to Pastoral Care Representative for pastoral care, counseling, and support.Conduct goal setting steps with participants formulating change-oriented action plans.Conduct follow-up case management meetings with participants.Refer participants to internal and/or external services designed to address identified goals.Monitor and track participants progress in goal attainment on the action plans.Develop plans to address transition needs and ongoing documentation of progress.Enter all required family demographic and outcome data in the SIMS electronic data management system in a timely and accurate manner.Develop and promote Pathway of Hope services to individuals receiving services at the local site and community organizations.Approach participants with an open and professional stance, recognizing their strengths and treating them as collaborative partners in the helping process. Completes all intake and required assessments; Enters all corresponding documentation in a timely fashion within the required SIMS data entry formatIn response to the Action Plan, coordinate referrals and participant linkage to internal and/or external resources that will facilitate successful achievement of identified goals. Address completion requirements early in the engagement process to fully educate participants on all services available and facilitate successful transition and closure. Inform participants of the plan to monitor their progress after successful completion. Perform other duties as assignedQualifications:Education/Experience: Bachelor's degree in human services field, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities1+ year related work experienceSkills, Knowledge & Abilities:Learn and adhere to The Salvation Army Social Services Code of EthicsAdhere to professional codes of ethics as they apply to professional licensingUnderstand and adhere to professional boundaries within and outside of the organizationMaintain client confidentiality and obtain appropriate releases of informationDemonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliationComplete Caseworker Certification Program within 120 days of hireComputer Skills:Proficient in Microsoft Office 365Basic knowledge of Teams/SharePointProficient in SIMS (ServicePoint) software within 90 daysCertificates and Licenses: Complete Safe From Harm training, and keep current as neededFull Time (40 hours per week). Monday-Friday 8a-4:30pThe Salvation Army offers the following benefits:Health Care Benefits which include:MedicalDentalVisionHearingFlexible spending accountsAFLACVoluntary life insurance benefitsShort-Term and Long-Term Disability optionsPet InsurancePension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment.Vesting starts after three years of employment, 100% vested after five years of employmentThe Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.Employee DiscountsPaid Time Off which includes:Sick days begin accruing the first of the month after one full calendar month after employment begins, and you may begin to use sick days after (90) days of employment. Up to (4) earned sick days per year may be used as discretionary days.Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment. The accrual rate is based upon years of service and approved hours worked.You will receive up to 2 personal days and 2 floating holidays per year based on date of hire.Birthday off with pay. Paid holidays are effective immediately.The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.Mission Statement:The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Created: 2025-09-27