Client Service Representative

Westford Veterinary Emergency Referral Center is looking to add a compassionate and skilled Client Service Representative to our team. Founded in 2012, the Westford Veterinary Emergency & Referral Center is an animal care facility like no other. Our campus spans 3 buildings totaling 17,000 square feet. We offer 24/7 emergency & critical care, urgent care, anesthesiology & pain management, internal medicine, orthopedic & soft tissue surgery, neurology & neurosurgery, and physical rehabilitation. We are proud to offer a complete in-house laboratory, 3 DR radiology rooms, 3 ultrasound suites, 6 roomy surgical suites, CT scanner, digital endoscope system, minimally invasive surgery tower, and a 1.5T MRI. Client Service Representative Westford Veterinary Emergency Referral Center in Westford, MA WHAT YOU'LL DO * Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system * Warmly greets clients * Prepares patient files * Receives and relays client correspondence and updates client financial records * Answers client's inquiries about basic animal care questions and routine procedures * Admits patients and handles medical records entries accurately * Prepares client invoices for services performed * Handles payment transactions * Receives and relays telephone, fax, and email messages accurately and promptly BENEFITS We're passionate about helping you reach your greatest potential - both at work and at home. As a result, our total compensation package is outstanding and rewarding: * Great pay with competitive medical, dental, and vision insurance coverage * 401K with a company match of up to 4%- after 6 months of service * Generous paid time off to help you achieve your purr-fect work-life balance * Employee Ruff-erral Program * Health Saving Account (HSA), Flexible Spending Account (FSA) and Commuter Benefits * Company-paid life and AD&D insurance * Short-term and long-term disability * Accident, critical illness, and hospital indemnity insurance * Mental Health Resources * Company-paid bonding leave * Continuing education yearly allowance for skills development and uniform allowance * Certification fees reimbursement (eligible employees only) * Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing Plus, special benefits to utilize for your own pet: * Pet Care: Discounts on veterinary services and products * Pet Diagnostics: Discounts on reference lab testing * Pet Food: Discounts on Purina pet foods * Pet Insurance: Discounts available with our preferred vendor REQUIREMENTS * High school diploma or equivalent * Prior experience in a front desk or reception role required, preferrably in a healthcare or medical setting * Previous experience working as a Veterinary Receptionist/CSR is preferred but not required * Significant experience with basic office functions in a busy office environment * Must be a team player and have compassion for pets and their people Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions. Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose - down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families. When it all comes together with the joy of working with pets, our career opportunities are as exhilarating as climbing a toy mountain of a gazillion new squeaky balls. Employment will require the successful completion of references and background check. FOR MASSACHUSETTS APPLICANTS: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. RAREBREED VETERINARY PARTNERS AND ANY OF ITS AFFILIATED COMPANIES DOES NOT USE LIE DETECTOR TESTS AS PART OF THE APPLICATION PROCESS. Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws. Learn more about our career opportunities at: Where uncommon support partners with joy.

Created: 2025-09-27