Director of AI Client Service & Enablement

Ensure the success, oversight, and client enablement of AI solutions for our clients Manage both portfolio pipeline and specific client project plan across critical milestones, dependencies, and risks across the delivery lifecycle, including identification, escalation, and remediation of impediments across internal and external stakeholders Provide on-going client support for AI solutions Prepare and deliver internal and external training and documentation with an innovation mindset Bachelor's degree or the equivalent combination of experience (Banking/Financial/Data Science & Innovation) is required 10+ years of total work experience; diverse experience in Technical Service & Operational Wholesale Banking Industry Deep understanding of AI technologies, including architecture and large language model Proven experience with cloud infrastructure, DevOps and SaaS deployment Self-motivated with proven commitment to client focus and lean thought process Strong communication skills; written, verbal, and effective listening skills Ability to establish a new team, drive accountability and client excellence Ability to be cross-fungible and multitask under pressure Able to adapt to changing environment and business/organizational demands Certification in Operational Excellence and/or Six Sigma a plus Proficient in Microsoft Office suite

Created: 2025-09-27