Operations Agent- Ramp

Essential Duties and Responsibilities: The Operations Agent is responsible for some or all of the following duties in accordance with policies and procedures and within specified time parameters: * Coordinate and assign gates for inbound and outbound aircraft * Perform weight and balance calculations for outbound flights * Monitor air to ground radio for in-range calls, special requests from crews, maintenance requests, diversions, or any situation that pertain to the operation; communicate the information to customer service and ramp. * Monitor station radio to communicate between CS agents and ramp agents * Provide accurate flight information to ground crew and flight crew * Ensure paperwork is completed perfectly * Complete necessary training for operations * Complete daily, weekly, monthly audit requirements as regulated by the airline * Maintain and update RSMS reporting for all flights * Update flight information through FIDS system * Complete other duties pertaining to operations as requested by the general manager or his designee * Maintain all required documentation and ensure its accurate and timely completion and distribution at the end of each day * Any additional responsibilities by your direct supervisor/manager Required Skills: * Must be able to speak, read, write and understand English * Must be able to lift 70 lbs. * Must be able to work under pressure * Must be able to pass minimum training requirements and recertify on a quarterly basis * Must be available and flexible to work variable shifts including weekends and holidays * Proficient in Microsoft Office products, to include Excel and Outlook * One (1) year previous experience in an airline operations environment or dispatch-related environment preferred * Must pass pre-employment medical and drug test * Must be able to pass a ten-year background check as required by US Customs.

Created: 2025-09-27