Customer Service Representative

Accountability: Interact with customers to facilitate aftermarket parts sales in response to inquiries. Scope and Responsibilities: Essential duties include, but are not limited to the following: * Proactively attains a safe and healthy work environment for all employees. * Interacts with customers by telephone, e-mail, electronic data transfers (EDI), or by fax. * Provides price and delivery of parts. * Sends quotations. * Follows and expedites all internal process (pricing, delivery, and verification/research). * Keeps records and follows all open quotes. * Reviews customer purchase orders for accuracy and payment terms. * Enters orders and sends order confirmations. * Coordinates parts orders and shipments. * Makes follow-up calls to provide shipping/tracking information and provide order status updates. * Keeps records of customer interactions and transactions, records details of inquiries, issues, and comments, as well as actions taken. * Assists to resolves customers' billing issues and credit holds. * Provides and coordinate credit applications to new customers. * Refers unresolved customer grievances to designated departments for further investigation. * Prepares change of address records. * Solicits sale of new or additional services or products. * Works closely with purchasing and engineering to resolve parts than are no longer available. * Works closely with the purchasing and the warehouse to assist with fulfilling orders. * Works closely with Machine Tool Services & Solutions/MSI teams to provide best-in-class customer response time. Education/Certification: * Associate's degree in a technical program, and/or equivalent experience in a related field. Experience: * Minimum of 2 years' experience in customer service field. Skills: * Mechanical aptitude to troubleshoot issues and make recommendations based on customer input * Working knowledge of SAP * Ability to read blueprints * Excellent communication- verbal and written. * Ability to multi-task. * Ability to work independently with minimal supervision. * Microsoft office software.

Created: 2025-09-27