Patient Access Representative

All the benefits and perks you need for you and your family: + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Wellbeing Resources + Mental Health Resources and Support Our promise to you: Joining UChicago Medicine AdventHealth Hinsdale is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth Hinsdale is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: Part-Time, 40 hours every 2 weeks Shift: Monday 12:30- 9:00pm, Tuesday 12:30 - 5:00pm, Thursday 8:30 - 12:30, Friday 12:30 -5:00pm * Schedule may vary to help cover when other employees are on vacation Location: 120 North Oak Street, Hinsdale, IL 60521 The community you'll be caring for: UChicago Medicine AdventHealth Hinsdale Family Residency Clinic The role you'll contribute: Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors. The PAR will interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system. The PAR will verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service. Will serve as a mentor to new associates and assist in new employee orientation. Primary Responsibilities Include: registration, insurance verification, cash collections, phone management, customer service, problem solving and workflow management. The value you'll bring to the team: + Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data. + Works daily reports as assigned and trains in other Patient Access areas. + Conducts charge audits using Health Information Management staff and Nurse Auditors to resolve issues. + Demonstrates the importance of quality and integrity in capturing patient information while maintaining patient confidentiality. + Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards. + Obtains signatures, verifies the accuracy of information, and scans documents into electronic patient records as applicable. + Other duties as assigned. + Collects patient portions from patients prior to or at the time of service, following applicable guidelines. + Addresses billing issues between the Central Business Office and hospital staff. + Monitors hotline referrals and inquiries from patients, the Central Business Office, and physicians daily. + Initiates referrals to financial counselors if the patient cannot pay the amount due. + Maintains an accuracy rate within departmental guidelines. + Provides excellent customer service to patients, visitors, and other staff members. Qualifications The expertise and experience you'll need to succeed : + High School Grad or Equiv Required + Some related work experience Required + Organizational + Verbal Interpersonal + Customer Relations + Grammar/Spelling + Read/Comprehend written instructions + Follow verbal instructions + Keyboarding (manual) + Computer (visual) + Knowledge of medical terminology + Ability to multitask + Prioritization skills + Basic Cardiac Life Support (BCLS) Preferred + First Aid CPR AED (CPR AED) Preferred This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. Category: Patient Financial Services Organization: UChicago Medicine AdventHealth Hinsdale Schedule: Part-time Shift: 1 - Day Req ID: 25037570 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Created: 2025-09-27