Service Advisor

At Jenkins and Wynne, we are looking for a customer-oriented Service Advisor for our service department. Advisors are responsible for checking in customers, scheduling appointments, and providing their customers with reliable status updates. Service advisors work closely with our certified technicians to ensure the customer is given reliable information about their vehicle. They also arrange loaners for our customers if needed. We are looking for someone who has an upbeat personality, someone who is willing to go above and beyond for their customers, has the ability to multitask, and perform expedited follow up.Must be comfortable working on your feet for long periods of time. Service Advisor Responsibilities:Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms to the technician as described by the customerDetermine and recommend maintenance base on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up time, and stick to follow-up promisesMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersService Advisor Requirements:Previous experience at a dealership is a plusAbility to identify the problem quicklyKnowledge of automobilesProven record of achieving exceptional customer satisfactionPast experience as a service advisor, assistant lane manager or service consultantVery energetic personalityA desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programsAbility to learn new technology and repair and service procedures and specificationsMinimum of 1 year in service departmentAbility to lift 50 pounds and work on your feet for extended periods of timeAbility to work in a fast-paced environmentBasic computer skillsPositive, friendly attitudeHigh school diploma or equivalent

Created: 2025-09-27