Sales Associate

We have 4 store locations in the West Valley. Posted jobs may be available at one or more locations. The locations are: 10050 W Bell Road Sun City, AZ 13850 W Camino Del Sol Sun City West, AZ 17026 W Bell Road Surprise, AZ 13724 W Waddell Road Surprise, AZ General Summary The Sales Associate will assist in the stocking of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. Essential Duties & Responsibilities Include the following. Other duties may be assigned. Customer Service: * Provide a positive representation of Big K Ace Hardware. * Proactively assist customers in solving problems. * Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. * Possess a friendly outgoing demeanor; work well with customers as well as associates. * Ensure all pages and calls are answered promptly, courteously and effectively. * Forward any customer complaint that cannot be handled to a member of management. * Possess strong product knowledge and knowledge of store layout and location of products. * Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time. Store Operations * Assist in creating a positive, professional and safe work environment. * Assist with stocking of merchandise throughout the store. * Assist with maintaining back stock levels. * Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area. * Assist with providing a clean and orderly sales floor, including end caps and ad merchandise. * Assist with merchandise resets through the store. * Provide assistance to Department management, i.e. price changes, special orders. * Ensure signage is current throughout the store. * Participate in store meetings. * Be professional in appearance and actions. * Perform all other duties as assigned. Requirements: A friendly, helpful attitude, ability to work with people. A willingness to learn product features and applications to better help our customers solve their home repair problems. Experience: Retail or Hardware knowledge preferred, but not necessary. Physical Demands: Standing, walking, lifting (up to 40 lbs) Only full-time positions are eligible for insurance benefits. Company Introduction About Big K Ace Hardware: Our business was established in 1996 and we have since grown into four unique locations. We are locally owned and operated, you can find our whole family working in our stores. We specialize in hard-to-find products and products specific to our communities. Our team is full of experts, from plumbing to electrical to gardening and more.

Created: 2025-09-27