Suites Supervisor

The Role: Reporting directly to the Suites Manager, a Suite Supervisor is responsible for supporting all Suites food and beverage operations. Responsibilities: * Event Weeks: * Complete company-wide safety training and any additional job-specific safety training. * Assist in training and daily management of Suites Staff. * Ensure effective operations of assigned areas. * Ensure proper suite set-up and cleanliness based on guests' orders. * Maintain and control storage of high-volume food and beverage inventory. Communicate shortages to Suites and Warehouse Managers as needed. * Follow and encourage Suites Staff to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions. * Report all safety incidents (injuries and illnesses) to Suites Manager on the same day that the incident is reported. * Ensure all Suites spaces are clean and secured at the end of each shift. * Other duties as assigned. * Event Days: * Walk assigned spaces and ensure readiness for Suites Staff and guests' arrival. * Coordinate Suites Staff for timely food item delivery according to timing communicated by Suites Manager. * Ensure all suites in assigned area receive all items paid for before guests' arrival. * Assist in helping guests and build rapport with guests and Suites Staff. * Report and resolve any guest complaints/requests with the assistance of Suites Manager. * Enforce and evaluate responsible service of alcoholic beverages in compliance with Legends Hospitality procedures. * Enforce standards for service, sanitation, product, and food quality. * Ensure all guest orders are closed and inventory is taken by Suites Staff. * Ensure all Suites spaces are clean and secured before releasing Suites Staff. * Other duties as assigned. Qualifications: * Must be at least 18 years of age. * Excellent organizational, written and verbal communication, and interpersonal skills. * Knowledge and experience working with a POS system. * Customer service and fast-paced problem-solving skills under pressure. * Must be personable, proactive, and self-motivated. * Ability to work effectively independently and/or in a team environment * Ability to adapt to change quickly and prioritize tasks as needed. * Punctuality and dependability. * Basic knowledge of food and beverage preparations, service standards, and guest relations. * Excellent personal hygiene and a well-groomed appearance. * Ability to occasionally lift/move items weighing up to 30 pounds. * Must be able to work extended hours due to business requirements including late nights, weekends and holidays. * Minimum of 2 weekdays available for Suite setup.

Created: 2025-09-27