Float Front Office Associate

RAYUS now offers DailyPay! Work today, get paid today!RAYUS Radiology is looking for a Float Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Float Front Office Associate, you will be the first point of contact for patients and referring professionals -- answering phones, cheerfully greeting and registering patients, scheduling patient procedures, and acting a liaison between medical technologists and patients waiting for exams. In this role you will travel to multiple CDI locations in the market, and be eligible for a shift differential. You'll be part of a team providing a wide range of screening, diagnostic and interventional procedures with compassion and integrity to ensure the highest quality, access, service and value to our patients, referring providers and partners. You will play an important part in that process by actively listening to patients' needs, and showing empathy to every patient you speak with.This is a full-time position working 40 hours per week. Essential Duties:(65%) RegistrationGreets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copaysAnswers phones and handles calls in an efficient and friendly mannerFields calls appropriately for center associatesActs as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic informationFollows-up on any unread examsMaintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean upOrders office supplies as neededMaintains supply of patient information sheetsPushes imaging via electronic interfacesCompletes confirmation calls and provides preparation instructions to patientsFaxes reports, billing information, and medical release forms as requested(25%) Scheduling & InsuranceSchedules patients and enters ordersMaintains an up-to-date and accurate database on all current and potential referring physiciansAccurately maintains patient records within radiology information system (RIS)Assists with arranging interpreter services, transportation and hotel accommodations for patients when appropriateMaintains accurate pending-scheduling listChecks all exams for pre-certification with patient's insurance companyHandles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelinesUses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment(10%) Performs other duties as assignedRequired:High school diploma or equivalentMicrosoft Office Suite experience1-2 years customer service experienceProficient with using computer systems and typingValid driver's license and proof of current insurancePreferred:1-2 years medical front office experienceMedical terminology and office backgroundBilingualRAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all /careers.

Created: 2025-09-27