General Manager

Opportunity: General Manager Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction. Potential Career Path Area General Manager - Regional Director of Operations - Vice President of Operations Essential Job Functions * Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. * Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel. * Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances. * In conjunction with sales leader, develop and implement sales and marketing plans. * Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue. * Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners. * Handle associate issues appropriately and in conjunction with human resources following HHM policies. * Participate in community affairs and maintain positive public image for HHM and hotel. * Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained. * Travel to attend corporate meetings, sales trips and serve on committees. * Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly. * Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies. * Oversee sales department operations, and regularly participate in sales calls/client visits. * Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community. * Perform other duties as requested by management. Position Requirements * Associate or Bachelor's Degree in Business, Hospitality or a related field. * Previous hotel management experience required. HHM Benefits and Perks * Medical, Dental and Vision Health Insurance * Paid Time Off * 401k Company Match * Free Basic Life Insurance * Travel Discounts * Commuter Transit and Commuter Parking Benefits * Quarterly Bonuses and Incentives * Employee Assistance and Wellness Program * Educational/Professional Development * Technology Reimbursements Work Environment and Context * Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching. * Occasional travel required. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It The compensation range for this role is $150,000.00-$160,000.00 and the determined salary will be commensurate with the candidate's qualifications and experience within the hospitality industry. HHM Hotels offers a competitive salary package that aligns with market standards, with the highest potential earnings observed for candidates with 3-5 years of relevant experience. Source: HHM Hotels

Created: 2025-09-27