Desktop Support Technician

Job Description: Requirements: 7+ years of experience in IT support. Proficiency in Windows, Mac, and Linux operating systems. Exceptional technical verbal and written communication skills. Ability to communicate professionally and courteously with colleagues and clients Proactive, energetic, possessing strong organizational skills and the capacity to prioritize workload. Detail-oriented and capable of efficiently managing a diverse range of tasks. Adept at effective time management, triage, and prioritization based on production requirements. Capable of regularly lifting 50 lbs. Responsibilities: Establish computer accounts for new hires and rehires, manage account permissions upon approval, and conduct account exit procedures for departing employees Create new telephone accounts for desk phones and mobile devices upon request and approval. Provide assistance to users experiencing account difficulties, including password resets, account lockouts, and two-factor authentication setup and usage. Liaise with mobile phone vendors for the procurement, troubleshooting, and removal of mobile phones and hotspot devices. Support other physical IT tasks, such as system lifecycle activities, IT space organization, and general maintenance of technical areas. Perform other duties as assigned.

Created: 2025-09-27