Desktop Support Specialist II

Desktop Support Specialist II Req number: R6214 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Desktop Support Specialist II, you will be responsible for the installation and troubleshooting of desktops/laptops/tablets/mobile devices, network switches, automation systems in the fab and other duties such as network support, printer support and helpdesk support as needed. Job Description We are looking for an Desktop Support Specialist II. This position will be onsite in the Beaverton, OR area. This is a 1-year position with probable extension. Position is Sunday-Thursday, first shift. Position is in Beaverton, OR with possible 1-2 days a week in Camas, WA. What You'll Do * Perform tasks as directed, with minimal supervision * Install, configure and administer windows operating systems * Install and assist in configuring network switches * Responsible for maintaining the configuration and integrity of systems as per client policy * Responsible for maintaining system uptime inside the fab and respond to fab-support events as quickly as possible * Responsible for installing/supporting the client applications and customer support * Responsible for keeping the systems up-to-date with patches and other needs * Should be able to work on multiple projects under minimal supervision or guidance * Must be able to provide 1st/2nd tier support for most helpdesk related issues * Should be willing to perform other duties as assigned * Create/Maintain documentation for established support procedures and processes * Good team player and should be able to work in 24 x 7 manufacturing environment and should be ready to work in day/night shifts. What You'll Need Required: * 2+ years experience in a similar support role preferably in a high availability, 24 x 7 production environment * Excellent knowledge and experience with building laptops/desktop PCs, creating/configuring standard install images * Experience in installing/supporting network switches * Knowledge on supported systems like printers, network interfaces, windows 7/10 OS, phones (android/windows), tablets and other mobile computers * General understanding of networking (TCP/IP, DNS, DHCP, performance monitoring) * Good knowledge on Microsoft Office tools, PC Imaging/backup software Preferred: * Experience with any system monitoring tools like SolarWinds, Nagios is a plus Physical Demands * Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards * Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. * Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor The pay range for this position is $24.00- $28.00 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law. Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111. The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Created: 2025-09-27