Customer Service Representative

Job Responsibilities: * Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment * On average, our representatives are responsible for 40-50 calls per day * Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage * Responsible for cross selling coverage to round out accounts * Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner * Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries * Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience * Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.) * Work collaboratively with team members, and business partners to provide a quality experience for our agents * Ability to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as needed * Complete additional tasks and other projects/duties as assigned * Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus! * Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus! * Previous Property and Casualty insurance experience a plus * Outstanding, effective, and service focused communication skills, both verbal and written * Proficient in computer skills, multi-application navigation and multi-tasking * Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners

Created: 2025-09-27