Front Office Manager

Overview Mokara Hotel and Spa The Mokara Hotel & Spa, a relaxing retreat on San Antonio's world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one. The Mokara Hotel & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match. Job Description Oversee all areas of operation relating to the guest experience for Front Office and Guest Services. Manage Front Office, Concierge, Door, Valet and Bell staff. Responsibilities * Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards * Continued training completed with all associates such as Moments of Service and Power of Engagement * Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints * Be familiar with the hotel computer system for training, maintenance and trouble shooting * Complete rate discrepancy report and make needed changes * Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc * Complete check-out with balance report * Complete credit check daily * Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities * Assist with departmental scheduling and monitoring payroll productivity * Directly oversee all aspects of Front Office and Guest Services Qualifications * Previous supervisory hotel front office and/or housekeeping experience is required, luxury hotel required preferably Forbes rated * Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays * Ability to stand for the entire scheduled shift * Customer service oriented, ability to multi-task, detail oriented, and excellent organizational skills required * Knowledge of Property Management Systems and related computer programs

Created: 2025-09-27