FAST Response Supervisor

WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary The Launch Supervisor is responsible for the supervision of the FAST team within the Launch Department to enable the implementation and/or de-implementation of new, renewing, or existing customers for Waste Management (SBS). In this role, this position is responsible for overseeing and leading the work of FAST Launch Analysts. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. * Provide oversight and direction to Launch Analysts responsible for the resolution of client email and tickets related to implementation issues. They also provide pre-delivery calls and Pre-Bills. * Perform daily, weekly, and monthly project tracking within specific operational teams including progress, key performance indicators, resource management, workforce allocation/tracking, and workflow supervision of volume. * Operate as the point of contact for escalated/urgent issues; Resolve issues and communicates cross functionally, as required * Plan, evaluate, and improve the efficiency of team and inter-team business processes and procedures to enhance speed, quality, efficiency, and output * Establish and maintain relevant team controls and feedback systems to monitor the operation of the department * Plan team staffing levels and work with Launch Manager and Human Resources to recruit, interview, select, hire, and employ an appropriate number of employees * Coach, mentor and develop staff, including training new and existing employees * Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment * Review performance data to monitor and measure team productivity, goal achievement, and overall effectiveness * Appropriately communicate organization information through team meetings, one-on-one meetings, and appropriate interpersonal communication * Build and maintain productive working relationships with leaders and employees of other departments, customers, vendors, and WM's Operational (Market) Areas * Other duties as assigned III. Supervisory Responsibilities This job has supervisory responsibilities. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience * Education: Associate's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 2 years of relevant work experience. * Experience: 3 years of relevant work experience (in addition to education requirement). B. Certificates, Licenses, Registrations or Other Requirements * None required. C. Other Knowledge, Skills or Abilities Required * Supervisory or management experience in a team-oriented workplace * Outstanding interpersonal relationship building and employee coaching and development skills * Strong analytical and modeling skills * Robust project management and time management skills * Proficient in MS Excel and other Microsoft Office applications * Critical thinking ability and problem-solving skills * Ability to excel in a fluid, fast-paced team environment * Ability to train new and existing employees * Basic knowledge of business processes and process improvement V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. * Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day; * Required to exert physical effort in handling objects less than 30 pounds rarely; * Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely; * Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is: hybrid office setting The expected base pay range for this hybrid position is $67,000 - $82,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Created: 2025-09-27