F and B SHIFT MANAGER

General Summary of Duties: Oversees food and beverage operations on their shift in all food outlets. Typical Physical/Mental Demands: Ability to walk and/or sit one hundred (100%) percent of shift; requires bending and/or reaching from floor level to approximately six (6) feet in height; ability to lift and carry supplies up to fifty (50) pounds; ability to push and pull one hundred (100) pounds; requires eye-hand coordination and manual dexterity; ability to distinguish letters, figures and symbols; work accurately with intermediate math; requires basic office skills (calculator, telephone and computer); ability to see and hear; ability to communicate directly, telephonically and electronically with guests, management and staff in English; understands and complies with policies and procedures, job description, and other instructions. Typical Working Conditions: Work is performed in an office environment; as well as in all food and beverage outlets on property; must be tolerant of varying conditions of noise level, temperature, illumination, food smells, and air quality. Example of Duties (includes but is not limited to the following): * Understand and adhere to all Grand Victoria Casino and Food and Beverage Department standards, policies and procedures. * Obtain a basic understanding of the Internal Control System (ICS) and Minimum Internal Control Standards (MICS). * Ability to comply with and maintain Grand Victoria Casino's Family Style Service Standards. * Ensure maximum guest satisfaction is consistently being maintained. * Assist in hiring of staff as needed. * Administer disciplinary action to staff as needed. * Develop work schedule(s) for all food & beverage outlets. * Expedites and resolves all guest complaints. * Obtain and exercise a working knowledge of all fountain equipment. * Perform all other tasks that may be assigned in the future. Performance Requirements (knowledge, skills and abilities): Ability to read, write and speak in English; working knowledge and proficiency with Microsoft Office Products; possess effective listening skills; ability to perform intermediate math; ability to maintain confidentiality of sensitive information; possess working knowledge and skills of position under supervision; skill in developing and maintaining guest relations; establishes and maintains an effective working relationship with Illinois Gaming Board (IGB), management, staff and co-workers; team oriented; enjoys working with and assisting people; ability to understand questions and instructions from supervisors and co-workers; ability to work any shift. Qualifications: Prior managerial experience with Food and Beverage industry preferred. Prior experience with Restaurant job positions. Salary Range: $55,000 - $66,000 annually (Depending on Experience) Benefits: Full Time: Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts

Created: 2025-09-27