Phone Support Customer Service

Customer Service Rep IIAs a Customer Service Rep II, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.Batch documents and organize them for data entry processing.* Enter data from source documents into automated systems accurately and efficiently.* Troubleshoot data problems as needed, escalating issues to supervisors when necessary.* Operate peripheral equipment as part of the data entry process.* Assist in the development of production formats and keying procedures, contributing to process improvement efforts.* Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.* Must be highly proficient with personal computers and Microsoft Office applications. Prior experience with document scanning is preferred but not required.* High school diploma or equivalent.* Proficiency in reading, writing, and speaking English.* Ability to work at a computer for extended periods.* Experience with data entry is desirable.* Previous experience with data entry is advantageous.

Created: 2025-09-28