Senior Manager, Autonomy Applications Engineering (...

OverviewFounded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. Shield AI has offices in San Diego, Dallas, Washington, D.C., Boston, Abu Dhabi (UAE), Kyiv (Ukraine), and Melbourne (Australia). Shield AI’s technology supports U.S. and allied operations worldwide.For more information, visit AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.ResponsibilitiesServe as the functional team lead for a team of customer facing applications engineersGuide, mentor, and develop a team of applications engineers to provide expert support and troubleshooting for customersManage, prioritize and delegate customer issuesSupport BD in pre-sales and post-sales activities as a technical resourceEnsure timely and effective technical assistance, troubleshooting, and onboarding support for customers implementing the SDKMaintain a deep understanding of the SDK’s features, updates, and use cases to guide the team and assist customersOversee and contribute to the creation and continuous improvement of technical resources, such as user guides, FAQs, and knowledge basesAct as an escalation point for complex customer issues and provide hands-on support when necessaryCoordinate closely with product development, sales, and customer success teams to ensure customer feedback informs SDK improvements and new featuresAct as a liaison between customers and internal teams to advocate for customer needs and communicate product updatesDevelop and grow your teammates through mentorship and trainingSet performance goals, conduct regular evaluations, and foster a collaborative team environmentDevelop and refine support processes to improve team efficiency, customer satisfaction, and response timesTrack and report on key metrics related to customer engagement, issue resolution, and team performance to stakeholdersRequired QualificationsExperience developing software for mobile robot / autonomy applicationsExperience in the defense aviation or robotics industryExperience building and running a 5–7-person enterprise software applications/solutions engineering teamCompensation and Benefits$189,561 - $284,341 a yearFull-time regular employee offer package: Pay within range listed + Bonus + Benefits + EquityTemporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment)Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.Note: The information above is provided by the employer and may be subject to change. #J-18808-Ljbffr

Created: 2025-09-28