Director, Corporate Affairs & Communications

OverviewThe Director of Communications is responsible for leading a strategic communication program for TransUnion’s Global Solutions, US Markets, Global Data Analytics & Technology, Finance, and Legal Risk & Compliance teams to help inform and inspire support of TransUnion’s growth and success. You will serve as a trusted thought partner to each segment, identifying and implementing the highest impact opportunities for communications to deliver value to the business. You’ll bring a broad communications lens to strategic decisions, surfacing opportunities and risks, and leverage creative storytelling to convey the team’s vision, strategy and goals in ways that inspire action and build belief. As a leader/member of TransUnion’s Corporate Affairs & Communications team, this role has responsibility broadly for building the reputation of the company as a global information and insights company that makes trust possible in global commerce. Aligned to the TU global operating model and matrix structure, the role will report to the Head of TransUnion’s Corporate Affairs & Communications team.Our ideal candidate will have superior communication expertise, business acumen and people skills, and a strong track record of developing and deploying effective communications across internal and external stakeholder groups to drive business impact. A key responsibility will be envisioning and executing strategic communication plans and messages that help TransUnion associates connect with each other, deliver the business strategy, live our brand and values, and achieve organizational transformation initiatives. This role will also partner with executive leaders to amplify their voices externally to build trust and advance our business strategy.This role requires a candidate able to develop and oversee execution of creative and compelling communication strategies and messages, and influence across multiple stakeholder groups, cultures and locations. The candidate will be expected to set short- and long-term strategy and drive continuous improvement to TransUnion’s communications playbooks and processes, in alignment with the enterprise strategy and brand. You’ll be responsible for unifying messages across audiences and channels, ensuring clarity, consistency and alignment, and instilling disciplined best practices and structure to maximize impact. The role is required to coach executives and colleagues on their roles as communicators, and optimize the performance of its team as well as indirect contributors and agencies. This role will lead a team of 1-5 communicators and also indirectly manage the contributions of colleagues and agencies.ResponsibilitiesLead and implement strategic communications for multiple business segments to support growth and transformation.Develop and execute strategic communication plans and messages that connect associates to business strategy, brand values, and organizational initiatives.Partner with executive leaders to amplify external voices and build trust to advance business strategy.Set short- and long-term communications strategy; drive continuous improvement to playbooks and processes.Unify messages across audiences and channels; ensure clarity, consistency and alignment.Coach executives and colleagues on their roles as communicators and optimize team and agency performance.Lead a team of 1-5 communicators and oversee contributions of colleagues and agencies.Qualifications10+ years relevant professional experience, preferably in both an agency and in-house setting, with significant management/senior team exposureA strategic communications mindset that enables development of relevant strategies with real business impact and measurable resultsExceptional communication skills, including writing, editing and presenting compelling content; ability to persuade and negotiate in the best interests of TransUnionProven leadership capabilities, including nurturing and developing talent in a matrixed, international environmentStrong understanding of brand and ability to tell corporate and functional stories collaboratively across teamsAbility to interpret complex systems and translate them for broad audiencesProven storyteller with ability to generate ideas and lead cross-channel projects while respecting enterprise messaging and brandAbility to measure impact of activities and align outcomes with enterprise and local objectivesExperience leading content across multiple channels (email, intranet, presentations, events, website content, bylined articles, videos, talking points, Q&A, social media, etc.)Ability to coach senior executives on strategic communication mattersExperience managing budgets and vendors; ensuringSOWs are metInnovative, flexible, proactive and willing to pilot new approachesStrong relationship-building with senior stakeholders and cross-functional teamsStrong resource management, prioritization and organizational skillsComfort with deadlines in a fast-evolving environmentWillingness to support broader corporate communications initiatives including new technologies and brand narrativeBachelor’s degree in journalism, communications, marketing, or related field and/or professional qualificationNice To HavesExperience in information services and/or financial servicesExperience communicating with diverse international audiencesAdvanced degreeFluency in Spanish, Portuguese or FrenchImpact You/'ll MakeDevelop and lead TransUnion’s communications strategy and execution aligned to the enterprise brand while tailoring to segment needs and audiencesServe as strategic communications counsel to internal stakeholders with coaching on opportunitiesDevelop talent with coaching and mentorship across Corporate Affairs and CommunicationsSet annual goals and targets aligned to stakeholders and global reportingEnsure program alignment with functional, strategy, HR and marketing stakeholdersPrioritize activity and manage resources across the teamEvolve reporting and evaluation metrics to align with business goalsMaintain core materials for ongoing corporate programEnhance capabilities and build segment leaders’ visibility and reputationSupport crisis/incident communications and strengthen segment-focused approachesProtect and build brand with associates; be custodian of narrative, culture, and beliefsBuild relationships with global leadership to deliver against strategic objectives through storytelling and communicationsContribute to attracting, developing and retaining top-tier talentSet and deliver function-specific strategies and manage projects end-to-endGrow with the company’s growth and bring new thinkingQualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.BenefitsTransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. TransUnion takes affirmative action to employ and advance in employment qualified individuals with disabilities and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review upon request by contacting Scale InformationThe U.S. base salary range for this position is $150,100.00 - $225,000.00 annually. The salary range reflects a reasonable estimate of compensation and depends on factors such as education, training, experience, skills, location, and market considerations. Regular, full-time non-sales positions may be eligible to participate in TransUnion’s annual bonus plan; some positions may be eligible for long-term incentives and other payments per plan documents.The application window for this job posting is estimated to close on 09/23/2025. Job postings may be extended or closed earlier based on business needs or volume of applicants.TransUnion/'s Internal Job TitleDirector, Corporate Affairs and Communications #J-18808-Ljbffr

Created: 2025-09-28