Employee Services Solutions Management Analyst

OverviewJob Description - Employee Services Solutions Management Analyst (25034974)Job DescriptionEmployee Services Solutions Management Analyst (Job Number: 25034974 )DescriptionAll the benefits and perks you need for you and your family:Benefits from Day OneWhole Person Wellbeing ResourcesMental Health Resources and SupportOur promise to you:Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.Shift: Monday- Friday Full time 8am-5pmThe role you will contribute:The Employee Services Solutions Management Analyst is a key individual contributor in supporting the CRM knowledge library, which is the primary source of human resources information for AdventHealth team members. Maintaining the library’s relevance and accuracy in content is critical to building and maintaining the team members’ trust in the resource and is an essential function of the Analyst role. The Analyst will frequently partner with HR Shared Services leaders and subject matter experts to request information and the support needed to maintain the content. In addition, the Analyst will use reports and key data elements from the CRM application to identify trends in usage and take action to address any discrepancies or lapses.ResponsibilitiesInitiate actions needed to create and maintain relevant and reliable content in the knowledge library, partnering with HR Shared Services leaders and subject matter experts as neededEstablish, document, and maintain processes and procedures for knowledge library and process repository maintenanceMonitor release of technology and process changes, evaluate impact on knowledge library, and take action to proactively obtain content neededMonitor data on knowledge library usage/adoption to determine gaps and areas of deficiency; implement actions to reduce, with recommendations for improvement and cross-team accountabilityPartner with HRIS and IT counterparts to identify ways to improve reporting and application usageLiaise with data management, quality, and HRSS teams to help drive performance-related outcomes through continuous improvement recommendationsCreate and provide training relative to processes and knowledge library management best practicesEvaluate new facility knowledge library details and partner with internal and external resources to address gaps or discrepanciesUtilize customer survey results and team member feedback to evaluate and improve existing resourcesMake use of case management tools to track and monitor work production and outcomesSupport multiple projects/initiatives and executive work prioritization and accuracy measures to ensure outcomes meet deadlines, service expectations, and SLAs with minimal supervisionStay current on best practices and industry trends in technology offerings to support operations; make recommendations to leadership for considerationAssist senior analyst with reporting and application updates to maintain dashboards and team SharePoint sitesQualificationsThe expertise and experiences you’ll need to succeed:Bachelor’s degree in relevant field3 years’ progressive experience drafting and maintaining knowledge management content or process documentation repository for multi-user operations1 year experience working in data analysisProficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc)Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizationsProven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellenceKnowledge of current developments and trends in area of expertiseSkilled in using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomesSkilled in balancing multiple and fluctuating priorities with appropriate sense of urgency through analytical and problem-solving capabilitiesPreferred Qualifications:Service Requestor CRM application experience, preferably in an HR Shared Services modelProject Management, Lean, Six Sigma, ProSC or equivalentMicrosoft 365 FundamentalsFunctional and/or administrator HCM/CRM of PeopleSoft/Oracle-based applications #J-18808-Ljbffr

Created: 2025-09-28