Sportsbook Manager - Full Time (Washington DC/Maryland)

Overview JOB SUMMARY: The Sportsbook Manager is responsible for effectively managing the operations of our sports book and fostering a high-performing, welcoming environment that is focused on customer service and compliance. Overseeing Capital One Arena, DC Kiosk Locations, and Long Shot's (Frederick, MD). Directly Supervises Ticket writers Responsibilities Effectively assist and manage the day-to-day activities and business levels of the sports book: hiring, scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alike Manage all aspects of our sports betting equipment Demonstrate leadership and ensure operational effectiveness which will yield a successful operation Generate opportunities to maximize handle, profitability, and promotion of the Brand Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always Ensure betting control guidelines are adhered to within the sports book. Foster an environment focused on customer service and compliance. Develop skills and knowledge of the sports book team Plan and execute an effective staffing model, keeping in line with an approved budget Direct and motivate the relevant stakeholders during planning, execution, and opening Establish and maintain effective and professional working relationships with internal and external contacts Promote a positive image for the company within the industry and community Additional duties as assigned Education And Experience 2+ years of management experience in a retail environment, preferably in a sports book Must be able to work independently with minimal supervision Must be confident in one’s ability to assess situations and make informed decisions Good interpersonal communication skills Ability to manage relationships Strong problem-solving skills Ability to manage a diverse range of activities and effectively prioritize responsibilities Successfully pass all onboarding requirements necessary for this job (drug screen, background, etc.) Competencies Prior work experience in a sports book is highly preferred Ability to motivate, lead, and mentor staff members Effective communication skills, both written and verbal Professional appearance and demeanor Self-starter attitude who shows initiative Committed to delivering an elevated level of customer service Physical, Mental And Environmental Demands Must be able to stand for extended periods of time. Must be able to lift, pull or push 25 lbs. Must be able write for extended periods of time. Must be able to twist, bend or reach with no significant boundaries. This position may be exposed to a smoke-filled environment #J-18808-Ljbffr

Created: 2025-09-28