Director of Network Assurance

OverviewWhen you join VerizonYou want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. Role SummaryAs the Director of Network Assurance, you will be responsible for 24x7x365 Global Service Assurance operations teams responsible for incident, problem, event, and change management efforts for large enterprise customers. You will be a key point of contact for local and international executive leadership for your function, with responsibility for Customer Relations & Growth, Local Account Strategy/Service Delivery, and driving related policies, processes and outcomes. Oversee programs/projects acting as the primary point of contact for the client or stakeholders, ensuring project goals are met, coordinating daily operations and resources. Key duties involve strategic planning, risk management, stakeholder communication, performance monitoring, and implementing operational improvements to deliver on program objectives. As part of this role, you will serve as a Business Relationship Manager owning and leading the technical governance of the VBG Service Assurance practice with the overall goal of enabling and delivering Verizon Managed Network Services in the most efficient and effective way possible. This role will help Verizon demonstrate our value to customers by driving industry leading standards while governing our partners as they modernize, implement and operate solutions in the most effective way possible. What you’ll doBuild and maintain relationships with vendor/partner leadership teams and internal Verizon partner organizations to ensure the partner can deliver a quality MNS experience to customersProvide oversight to vendor operational performance and lifecycle support of our most complex custom customers globallyOversee staffing, metrics, system access, IT strategy, and platform needs with the goal of meeting SLAs and performance objectives through strong business practicesDrive escalations from Verizon Executive management across vendor Ops, Sales, Service Management, etc.Create, communicate and execute process improvement strategies to exceed expectations of customers and internal business objectivesCreate and manage special projects and presentations as requiredInterface directly with Verizon and external C‑level executivesImplement strategies to improve productivity, reduce defects, and refine process effectiveness within ITIL frameworkAdhere to and enforce the Verizon Code of ConductDrive escalations from Verizon Executive management across vendor Ops, Sales, Service Management, etc.Oversee programs/projects acting as the primary point of contact for the client or stakeholders, ensuring project goals are met, coordinate daily operations, and resources; strategic planning, risk management, stakeholder communication, performance monitoring, and operational improvements to deliver on objectivesDynamically prioritize projects and tasksDrive standardization and best practicesContribute to large and complex initiatives that contribute to End to End Architecture and Technical Governance of Verizon Partner and Custom Solution DesignEngage and create positive outcomes with senior stakeholdersWhere you’ll be workingIn this hybrid role, you’ll have a defined work location of Ashburn, Virginia that includes work from home and three assigned office days per week set by your leader.The candidate should be motivated, highly responsible, logical and energetic with a focus on driving the business by focused client experiences that differentiate Verizon as the pre-eminent Global Managed Services solutions leader.You must haveBachelor's Degree or Ten years of relevant work experienceTen or more years of experience in a leadership role within NOC, SOC & Virtualization/Compute environmentsExperience in Data Center, Contact Center, and evolving technology support (e.g. MEC, IOT) managementTen or more years of experience in the design lifecycle engineering of customer's networks, including designing, project work, partnering with Professional Services, and ownership of the Cloud Voice backboneExperience managing Global NOCs in both the US and IndiaExperience handling high-pressure customer-oriented environments with a focus on customer serviceExperience leading teams in Managed Network Operations model (Managed voice and Data, and emerging technologies around SDN and VM)Network, Security and virtualization equipment knowledgeExperience in Project Management - Planning, Execution and Ongoing MonitoringExperience with matrix management and influencing diverse teams of initiative stakeholdersExperience with a digital first strategyExperience leveraging automation technologies and building automation strategies into initiativesEven better if you also haveMaster's degree or MBATen years of experience leading a network assurance team with a focus on people developmentExceptional communication skills with the ability to communicate with C-Level executivesStrong business & financial acumenExceptional capacity planning & optimization abilityExcellent oral and written communication skills and strong critical thinking abilitiesModel leadership behavior based on Verizon Leadership CapabilitiesExperience developing and managing KPIs and metrics relevant to delivery and Day 2 support of Verizon SolutionsUnderstand the products and solutions available from Verizon, Vendors and Partners and their roadmapsAbility to think independently using relevant principles, theories, concepts and technologiesStrong leadership and team-building capabilities in leading teams or projects to achieve measurable resultsWhere you'll be workingIn this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, set by your manager. Employees are responsible for complying with hybrid work policies.Scheduled Weekly Hours: 40Equal Employment OpportunityVerizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. Options include medical, dental, vision, disability, life insurance, identity theft protection, pet insurance, and group home & auto insurance. We offer a matched 401(k), stock incentive programs, up to 8 company-paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives in Verizon's total rewards package. Depending on the role, employees may receive overtime, shift differential, and other compensation options. Newly hired employees receive up to 15 days of vacation per year, which grows with service. For part-time roles, benefits vary by eligibility. #J-18808-Ljbffr

Created: 2025-09-28