Field Service Analyst I/UKHC

Job Summary | UK HealthCare Information Technology Services has posted the Field Service Technician I role. This role will be held accountable for establishing strong credibility & collaboration with our physicians, customers, department leadership, affiliated organizations, and all I.T. staff members. This is a highly matrixed organization which requires excellent interpersonal skills, persuasion and influencing skills, and the ability to participate in large multi-disciplinary teams with significant amount of varied work assignments. The successful Field Service Technician I is responsible for Tier 1 and 2 end-user support; installing and configuring end-user devices including computers, mobile devices, printers, and telephones; device refresh and migration. Additional responsibilities include adherence to the UK HealthCare Behavioral Expectations, and adherence to departmental goals, policies, and procedures. UK HealthCare is a comprehensive healthcare system consisting of the medical, nursing, health sciences, public health, dental and pharmacy patient care activities of the University of Kentucky in Lexington, KY, and in several off-site locations. UK HealthCare is expanding through the construction of a new hospital and potential future acquisitions. This position requires Microsoft Windows 10 MD-100 or CompTIA A+ certification within one year of hire date. Skills / Knowledge / Abilities The ideal candidate will have knowledge of Microsoft Enterprise Desktop Support; MacOS Experience; Troubleshooting Experience on various computing devices including workstations, laptops, mobile devices, printers, telephones, etc.; excellent customer service, critical-thinking skills, judgment, detail-oriented, and listening skills; strong written and verbal communications skills; and the ability to work independently and as a team. Does this position have supervisory responsibilities? No Preferred Education/Experience One year of previous experience in an academic healthcare environment that demonstrated leadership and exceptional performance in the development, implementation and direct oversight of industry and service management best practices preferred. Microsoft Windows 10 MD-100 certification or CompTIA A+. Certifications are required within one year of hire date. Deadline to Apply 10/01/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Created: 2025-09-28