IT Support Specialist

Description We are seeking a motivated IT Support Specialist to provide technical assistance and ensure smooth day-to-day IT operations. In this role, you will troubleshoot and resolve hardware, software, and network issues while maintaining system integrity and security. Typical Duties: + Provide technical support for end-users via phone, email, or in-person, including troubleshooting hardware, software, and network-related issues. + Assist with installation, configuration, and updates for operating systems, applications, and productivity tools. + Perform Active Directory tasks such as user account management, password resets, group memberships, and permissions. + Diagnose and resolve basic network connectivity issues for workstations, printers, and other peripherals. + Maintain incident records and resolutions in a ticketing system to ensure accurate documentation. + Implement regular system checks and updates to ensure compliance and security. + Collaborate with IT staff to support broader infrastructure initiatives and resolve escalated issues. + Provide on-site or remote support for hardware setup, device replacements, or troubleshooting. + Educate users on IT best practices, including safe browsing, email security, and general system use. Requirements + Experience in an IT Support role providing assistance to end-users in a fast-paced environment. + Working knowledge of Active Directory administration, including user account maintenance and permissions. + Strong familiarity with Windows operating systems, MAC, Microsoft Office Suite, and commonly used productivity tools. + Understanding of basic networking concepts, including IP addresses, DNS, and connectivity troubleshooting. + Ability to diagnose and resolve technical issues with hardware, peripherals, and software. + Excellent problem-solving skills with a focus on customer service and professionalism. + Adept at documenting and tracking issues using IT ticketing systems. + Strong communication skills to explain technical solutions to non-technical users effectively. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (.

Created: 2025-09-28