Director, Group Lead Client Activation

Lead solution design and implementation of custom client integrations across APIs, data pipelines, and core platforms Partner with Engineering and Data Architecture to ensure client integration aligns with internal standards for scalability, performance, and information security. Serve as a technical escalation lead during integration issues, ensuring timely root cause analysis and resolution. Lead continuous improvement of issue triage, root cause analysis, and service recovery models. Collaborate with client success, legal, compliance, and support to ensure frictionless client journeys. Client obsession with technical depth Systematic program leadership and accountability Deep solution design and problem-solving mindset Stakeholder communication and executive presence Operational rigor with agility and scale Process improvement and automation mindset Bachelor's degree in Business or a related discipline, or equivalent work experience required 15+ years of relevant experience in client onboarding, technology integration, enterprise delivery, or professional services. Proven track record leading enterprise-scale programs and engineering builds across financial services, fintech, or SaaS domains. Executive presence with strong communication skills for client-facing leadership and internal alignment. Experience with platforms such as Salesforce, ServiceNow, Jira, and integration middleware preferred. PMP, Agile, or Six Sigma certifications are a plus. Establish governance routines (steering committees, executive updates) and risk mitigation frameworks.

Created: 2025-09-28